Booking Terms & Conditions
1. MAKING BOOKING
By making a booking, the partner agent or party leader confirms that he/she is so authorised. The partner agent or party leader is responsible for making all payments due to us. The partner agent or party leader must be at least 18 when the booking is made. Once we have received your booking and all appropriate payments, we will, subject to availability, confirm your holiday by issuing a confirmation invoice. This invoice will be sent to the party leader or your travel agent. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 10 days of our sending it out (5 days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. If you wish to, you may contact us by telephone or e-mail for any of the reasons mentioned in these booking conditions (for example, to request an amendment).
2. PAYMENT
In order to confirm your chosen holiday, a deposit must be made at the time of booking (or full payment if booking within 10 weeks of departure) together with the full cost of any “extras”. Please note “extras” means any items not expressly specified as being included in the basic holiday cost e.g. event tickets. The price of your holiday, any extras and your deposit will be notified to you before you book. If you wish to purchase the insurance policy we offer, all applicable premiums must also be paid at the time of booking. The balance of the holiday cost must be received by us not less than 2 weeks prior to departure. This date will be shown on the confirmation invoice. A reminder will be sent prior to your balance being due. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date.
3. THE COST OF YOUR HOLIDAY
All prices quoted are stated in euro and are based on tariffs and exchange rates current and appropriate at the time of publication. If any of these vary, the cost of the holiday may increase or decrease accordingly. Any such increase/decrease must be paid by or refunded to the Consumer. During the period of thirty days prior to departure date, the price specified in the Contract shall not be increased by the Organiser. No refunds will be payable if any decrease in our costs occurs within this period either.
*Child 03-10 years are charged 50% from the adult package prices.
4. CANCELLATION POLICY
Should you or any member of your party need to cancel your chosen holiday once it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing by us. You can e-mail info@traveldepartment.ie. As we incur costs from the time we confirm your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums, amendment charges and any paid or owed “extras”. Insurance premiums, amendment charges and paid or owed “extras” are not refundable in the event of the person(s) to whom they apply cancelling.
Period before departure within which written notification of cancellation is received by:
Cancellation charge per person cancelling
More than 10 weeks : Loss of deposit/non-refundable payment (including extras e.g. event tickets, etc.)
10 – 6 weeks : 40% of invoice value or loss of deposit (whichever is the greater amount)*
6 – 4 weeks : 50% of invoice value*
4 weeks to 15 days : 80% of invoice value *
14 days or less : 100% of invoice value*
* If the value of your deposit/non-refundable payment is greater than this amount, the cancellation charge will be the
loss of that non-refundable payment.
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly.
5. COMPLAINTS
(a) If the Consumer wishes to make a complaint in relation to a holiday, he must immediately inform the Organiser’s representative at the location where the Consumer is when the complaint arises, thereby giving the Organiser reasonable opportunity to rectify any matters. If the Consumer fails to comply with such requirements, the Organiser shall be entitled to recover the cost from the Consumer of any additional expense incurred by it in carrying out subsequent investigation of a complaint, which is found to be unjustified.
(b) Notwithstanding Section (a), the Consumer shall be obliged to notify the Organiser, in writing, of any complaint within 28 days after his return to the port of departure, or termination of the holiday, whichever is the earlier. Any complaint received after this period will not be entertained. Complaints may only be submitted by the Consumer who made the booking.